I found when I was starting that often I was beating my head against a wall when it came to certain systems. Focusing a primary mirror definitely seems like one of them based on the number of complaints I see.
I'm not a programmer either. But, I hate seeing Ken/Jared spend so much of their resources trying to fix something that is very complicated and could be fixed by spending a few extra bucks on the user's part.
It's up to them though 
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