I'm starting to get a better picture of what is wrong. For some reason, I can't get the MTP USB device driver to load. It's an older Windows 7 version that I haven't been updating since it's just the observatory. I found some solutions online; mostly related to cell phones... but I haven't been able to fix it yet.
I might end up updating to Windows 10. Hopefully the little QOTOM can take it.
Chris