Arie,
That post has more recommendations than using the help on the forum. Specifically it asks that you
- Attach a log
- Let us know the approximate time the issue occurred
- Attach the sequence (SGF) file if you happen to have it.
If you could provide those things it would really help us to help you. You can find the SGP log under the "Help" menu in SGP.
Thanks,
Jared